Refund Policy

1. Satisfaction Guarantee

SKCIN Club offers a 100% satisfaction guarantee on all our services. If you're not completely satisfied with the quality of any service or program, we will work with you to address your concerns and provide an appropriate solution, which may include a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription memberships.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Issues: Services that don't meet our quality standards or were not delivered as described
• Technical Problems: Technical issues that significantly impacted your ability to access or use our services
• Cancellations: Events or programs canceled by SKCIN Club
• Billing Errors: Incorrect charges or duplicate billing
• General Dissatisfaction: If you are unhappy with a service for any reasonable cause

Specific eligibility criteria may vary depending on the type of service, as detailed in the following sections.

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 7 days of purchase for membership plans
• 48 hours before the scheduled start time for events and tournaments
• 24 hours after the session for coaching and training programs
• 7 days of receipt for merchandise
• Immediately upon discovery for billing errors

We reserve the right to decline refund requests that fall outside these timeframes, though we will consider exceptional circumstances on a case-by-case basis.

4. How to Request a Refund

All refund requests must be submitted by the account holder or the person who made the original payment.

5. Membership Refunds

5.1 Trial Period

New members are entitled to a 7-day trial period from the date of initial signup. If you cancel your membership within this period, you will receive a full refund of your membership fee.

5.2 Monthly Memberships

For monthly memberships:

• Cancellations within the 7-day trial period will be fully refunded
• Cancellations after the trial period but before the next billing cycle will not receive a refund for the current month, but no further charges will be applied
• We do not offer prorated refunds for partial months of membership

5.3 Annual Memberships

For annual memberships:

• Cancellations within the 7-day trial period will be fully refunded
• Cancellations after the trial period may be eligible for a partial refund, prorated based on the remaining full months of the membership term
• A 10% administrative fee may be deducted from the refunded amount

5.4 Membership Upgrades/Downgrades

When changing membership tiers:

• Upgrades will be charged the prorated difference for the remainder of the billing cycle
• Downgrades will take effect at the start of the next billing cycle with no refund for the current period

6. Event and Tournament Refunds

6.1 Event Cancellations by SKCIN Club

If SKCIN Club cancels an event or tournament:

• Participants will receive a full refund of their registration fees
• Alternatively, participants may choose to apply their registration fee to a future event
• SKCIN Club is not responsible for any other expenses incurred (e.g., travel, accommodation)

6.2 Participant Cancellations

For participant-initiated cancellations:

• More than 14 days before the event: Full refund minus a 5% processing fee
• 7-14 days before the event: 50% refund
• Less than 7 days before the event: No refund
• No-shows: No refund

6.3 Event Transfers

If you are unable to attend an event, you may:

• Transfer your registration to another person at no additional cost
• Transfer your registration to a future event (subject to availability and potential price differences)

All transfer requests must be submitted at least 48 hours before the event start time.

6.4 Event Format Changes

If we need to make significant changes to an event's format, schedule, or content:

• We will notify all registered participants as soon as possible
• Participants will have the option to either accept the changes or request a full refund

7. Coaching and Training Program Refunds

7.1 Individual Coaching Sessions

For individual coaching sessions:

• Cancellations more than 24 hours before: Full refund or rescheduling at no cost
• Cancellations less than 24 hours before: No refund unless rescheduled within 7 days
• Coach cancellations: Full refund or rescheduling at your convenience

7.2 Group Training Programs

For multi-session training programs:

• Cancellation before the first session: Full refund minus a 10% administrative fee
• Cancellation after attending at least one session: Prorated refund for unused sessions minus a 10% administrative fee
• Missing individual sessions: No refunds for missed sessions, though makeup sessions may be available at the instructor's discretion

7.3 Bootcamps and Intensive Training

For intensive training programs and bootcamps:

• Cancellations more than 14 days before: Full refund minus a 10% administrative fee
• Cancellations 7-14 days before: 50% refund
• Cancellations less than 7 days before: No refund

7.4 Quality Guarantee

If you are not satisfied with the quality of coaching or training:

• Notify us within 24 hours of the session
• Explain the specific issues you experienced
• We will offer a replacement session with a different coach or a partial/full refund, depending on the circumstances

8. Equipment Rental and Merchandise Refunds

8.1 Equipment Rental

For gaming equipment rentals:

• Cancellations before pickup: Full refund
• Early returns: No refunds for unused rental time
• Equipment malfunctions: Full refund if the equipment doesn't function properly and we cannot provide a replacement

8.2 Merchandise

For merchandise purchases:

• Unopened/unused items: Full refund if returned within 14 days of purchase
• Defective items: Full refund or replacement within 30 days of purchase
• Opened/used items: No refund unless defective

Merchandise must be returned in its original packaging with all included accessories and documentation.

8.3 Digital Products

For digital products (e.g., guides, digital content):

• Due to the nature of digital products, all sales are generally final
• If you experience technical issues accessing the content, we will work to resolve the issue or provide a refund

9. Refund Processing

9.1 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/debit card refunds typically take 5-10 business days to appear on your statement
• Bank transfer refunds may take 7-14 business days
• Other payment methods will be refunded according to their standard processing times

9.2 Account Credits

In some cases, we may offer account credits instead of refunds:

• Credits can be applied to future purchases or services
• Credits do not expire and are transferable within your household
• Credits may be offered at a higher value than the cash refund amount

9.3 Processing Fees

Administrative and processing fees may be deducted from refunds as specified in this policy. These fees help cover the costs associated with payment processing, administration, and reservation of services.

10. Exceptions and Special Circumstances

10.1 Force Majeure

In cases of force majeure (e.g., natural disasters, public emergencies, government restrictions):

• SKCIN Club will make reasonable efforts to reschedule events or provide alternative services
• If rescheduling is not possible, we will offer credits or refunds at our discretion

10.2 Medical Emergencies

For cancellations due to documented medical emergencies:

• Provide documentation from a medical professional
• We will offer more flexible refund terms or the option to transfer to future services

10.3 Technical Issues

If technical problems on our end prevent you from accessing or using our services:

• Document the issue and notify us immediately
• We will either resolve the issue, reschedule the service, or provide a full refund

10.4 Discretionary Exceptions

SKCIN Club reserves the right to make exceptions to this policy on a case-by-case basis. Factors we consider include:

• Membership history and standing
• Extenuating circumstances
• Frequency of refund requests

11. Changes to This Policy

SKCIN Club reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

Significant changes will be communicated to active members via email. The refund policy in effect at the time of purchase will generally be applied to any refund requests.

12. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at: